Outcomes Tools: Data Dashboard Troubleshooting

Lost your dashboard password

If you ever forget your password, email ORH at outcomes@ohiorecoveryhousing.org and we’ll send a password reset link. DO NOT try to reset your password through Klipfolio. Klipfolio will not be able to help you.

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Data Dashboard not working

If your dashboard is not working – try logging out and then logging back in. The system refreshes every 20 minutes – so your problems could be just a delay in the system and sometimes logging out and logging back in again can help reset things.

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Web browser choices

ORH also recommends using Chrome or Firefox as your web browser. Sometimes those browsers work a bit better than Internet Explorer or other less robust browsers.

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Contact ORH

Please feel free to contact ORH if you are having issues, and take a screenshot of the problem and send it to us. That screenshot is really helpful for us to see what you’re seeing – that way ORH can address the issue quickly and accurately. Contact ORH at outcomes@ohiorecoveryhousing.org.