Resident Rights Statement: The Grievance Process

A resident rights statement should clearly communicate the recovery housing organization’s grievance policy. A preferred time to communicate the grievance policy, as well as the resident right statement, is at residency application, thus creating an environment where residents are empowered even before residency.

Residents must have access to the resident rights statement and the grievance process during residency, too, so they know the appropriate means to express concerns. Consequently, a recovery house should have their grievance process in their policies and procedures document, and on hand and easily accessible. This encourages residents to bring issues to you, in an appropriate manner and early, before small concerns turn into larger concerns.

Course Syllabus

Not Enrolled

Creating a Resident Rights Statement

	1. Resident Rights Statement: Overview
	2. Resident Rights Statement: The Social Model of Recovery
	3. Resident Rights Statement: Legal Rights
	4. Resident Rights Statement: Communicate Rights Before Agreements are Signed
	5. Resident Rights Statement Assessment #1
	6. Resident Rights Statement: Required Elements
	7. Resident Rights Statement: The Grievance Process
	8. Resident Rights Statement: The Right to Exercise Rights
	9. Resident Rights Statement: The Right to File a Grievance
	10. Resident Rights Statement: The Right To Be Informed of Charges
	11. Resident Rights Statement: The Right To Receive Written Receipts and Detailed Statements
	12. Resident Rights Statement: The Right to an Independent Treatment Specialist or Legal Counsel
	13. Resident Rights Statement: The Right to a Full Explanation Regarding the Restriction or Loss of House Privileges
	14. Resident Rights Statement: Signature Line
	15. Resident Rights Statement Assessment #2
	16. Resident Rights Statement: Other Considerations
	17. Resident Rights Statement: Best Practices
	18. Resident Rights Statement: Sample
	19. Resident Rights Statement Assessment #3
	20. Resident Rights Statement: Homework Assignment
	21. Resident Rights Statement: NEXT STEPS