Grievance Policy: Resident Rights

The Resident Rights Statement must include the right to file a grievance in accordance with your recovery home’s Policies and Procedures.

A critical element of the social model of recovery is allowing residents the ability to participate in the governance of the home. Maintaining an appropriate grievance process is just one small step to ensure that residents have this critical voice in the place where they live.

A foundational part of a grievance process is that residents must never be prevented from filing a grievance. However, you may be clear that they must use the recovery home’s grievance process or procedure in doing so.