Grievance Policy: Include Outside Entities

Inform the resident of any other places they can take their grievance to be heard.

The Grievance Policy needs to include the contact information for outside entities, including, and at minimum, ORH. But other outside entities should be included, depending on your funding and structure, including boards of directors, county boards or other entities.

Course Syllabus

Not Enrolled

Creating a Grievance Policy for Recovery Housing

	1. Grievance Policy: Journal Exercise
	2. Grievance Policy: The Social Model
	3. Grievance Policy: How Policies Can Prevent Grievances
	4. Grievance Policy: Be Consistent
	5. Grievance Policy Assessment #1
	6. Grievance Policy: Grievances vs. Complaints and Suggestions
	7. Grievance Policy: Resident Rights
	8. Grievance Policy: Violation of the Resident Rights Statement
	9. Grievance Policy Assessment #2
	10. Grievance Policy: Filing a Written Grievance
	11. Grievance Policy: Reviewing a Grievance
	12. Grievance Policy: Include Outside Entities
	13. Grievance Policy: Best Practices
	14. Grievance Policy Assessment #3
	15. Grievance Policy: NEXT STEPS