Grievance Policy: Resident Rights

Creating a Grievance Policy for Recovery Housing > Grievance Policy: Resident Rights

The Resident Rights Statement must include the right to file a grievance in accordance with your recovery home’s Policies and Procedures.

A critical element of the social model of recovery is allowing residents the ability to participate in the governance of the home. Maintaining an appropriate grievance process is just one small step to ensure that residents have this critical voice in the place where they live.

A foundational part of a grievance process is that residents must never be prevented from filing a grievance. However, you may be clear that they must use the recovery home’s grievance process or procedure in doing so.

Course Syllabus

Not Enrolled
1. Grievance Policy: Journal Exercise
2. Grievance Policy: The Social Model
3. Grievance Policy: How Policies Can Prevent Grievances
4. Grievance Policy: Be Consistent
5. Grievance Policy Assessment #1
6. Grievance Policy: Grievances vs. Complaints and Suggestions
7. Grievance Policy: Resident Rights
8. Grievance Policy: Violation of the Resident Rights Statement
9. Grievance Policy Assessment #2
10. Grievance Policy: Filing a Written Grievance
11. Grievance Policy: Reviewing a Grievance
12. Grievance Policy: Include Outside Entities
13. Grievance Policy: Best Practices
14. Grievance Policy Assessment #3
15. Grievance Policy: NEXT STEPS