Grievance Policy: Be Consistent

It is critical to be consistent in the implementation of your policies.

If a recovery house program must make an accommodation for a resident, such as a person with a disability, be sure staff are clear about the reason behind the accommodation. This will help prevent instances where residents feel that they are being treated unfairly.

Implement your policies as they are written. If the house policies state that residents must make their beds, be sure the house is prepared to enforce such a policy.

If residents are permitted to not follow some of the Code of Conduct, then the program can expect that there will be questioning of other, more serious, elements of your Code of Conduct.

For example, if one resident does not keep their room clean, and policies are not followed, another resident may be upset when they come home late and the issue is not addressed. The resident who came home late may feel that it is unfair because in their mind, both residents and the program are not following the rules as they are written.

Course Syllabus

Not Enrolled

Creating a Grievance Policy for Recovery Housing

	1. Grievance Policy: Journal Exercise
	2. Grievance Policy: The Social Model
	3. Grievance Policy: How Policies Can Prevent Grievances
	4. Grievance Policy: Be Consistent
	5. Grievance Policy Assessment #1
	6. Grievance Policy: Grievances vs. Complaints and Suggestions
	7. Grievance Policy: Resident Rights
	8. Grievance Policy: Violation of the Resident Rights Statement
	9. Grievance Policy Assessment #2
	10. Grievance Policy: Filing a Written Grievance
	11. Grievance Policy: Reviewing a Grievance
	12. Grievance Policy: Include Outside Entities
	13. Grievance Policy: Best Practices
	14. Grievance Policy Assessment #3
	15. Grievance Policy: NEXT STEPS