Ethical Boundaries: Grievances

How to Avoid Crossing an Ethical Boundary with Grievances

“NARR Standard C7b: …Grievance policy and procedures, including the right to take unresolved grievances to the operator’s oversight organization.”

“NARR Standard C7e: …Evidence that residents have opportunities to be heard in the governance of the residence; however, decision making remains with the operator.”

Reference: https://narronline.org/wp-content/uploads/2018/11/NARR_Standard_V.3.0_release_11-2018.pdf

What recovery house doesn’t deal with complaints or concerns almost every day?

Recovery houses should have and follow their grievance policy and procedures, including the right to take unresolved grievances to the operator’s oversight organization.

Document when a resident wants to be heard about the governance of the residence, but know that all final decisions remain with the recovery house operator.